RETURNS POLICY

If for any reason, Clients are not satisfied with the order, the unused item(s) can be returned within 10 days of delivery. Clients must follow the official COUNTY SRL RETURN POLICY as stated here below:

– THE ITEM HAS NOT BEEN WORN
– WRITTEN REQUEST FOR AUTHORIZATION: Clients must contact customerservice@countyofmilan.com with a written request to return the item(s) within 10 days from the date of delivery. The written request must include the Item Code Number(s) of the item(s) to be returned and the compensation for the return: refund, size exchange or color exchange.
– CONFIRMATION EMAIL WITH RETURN AUTHORIZAITON NUMBER: Once the written request is received, customerservice@countyofmilan.com will send a written confirmation to the Client including the RETURN AUTHORIZATION NUMBER. Clients must write this RETURN AUTHORIZATION NUMBER externally on the box.
– ORIGINAL CONDITION: The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion.
– 10 DAYS: The return of the unused item(s) must reach COUNTY SRL within 10 days of the written confirmation from customerservice@countyofmilan.com.

– All the returns should be authorized and done through our courier. If you’d like to use a different courier an extra operating expense, equal to 10% of the item price, would be written off on the refund.

– COUNTY SRL recommends that all returns be shipped using DHL as their tracking numbers can be processed by the customer service team and allow them to grant free return shipments. If clients wish to use another courier that is not DHL, they are free to do so but they will be liable for all shipping costs as well as an additional fee of 10% of the total value of the merchandise that is being returned.

– DEFECTIVE MERCHANDISE: In the case of defective merchandise, or an error in the order onthe part of COUNTY SRL, Clients must follow the instructions above. COUNTY SRL reserves the right to request photographic support for returns regarding defective merchandise before authorizing the return and the eventual charges for the shipment and import fees.

COUNTY SRL reserves the right to refuse unauthorized returns.
COUNTY SRL will NOT accept any items that have been worn, washed or altered for any reason.
COUNTY SRL reserves the right to INSPECT returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.

EXCHANGE AND REFUND POLICY

All authorized returned merchandise is subject tore-entry inspection which is at the sole discretion of COUNTY SRL and must meet all the requirements listed under the Return Policy. COUNTY SRL reserves the right to assess re-stocking fees depending on the state of the returned merchandise.

If the authorized returned item(s) passes re-entry inspection, the Client will receive a confirmation of the return from customerservice@countyofmilan.com.
– Shipping (10€ for European countries, 20€ for all the others) and duties will be written off on refund for each returned item.
If the Client requests a refund, will appear on the Client’s Credit Card statement within two billing cycles. The billing cycles may differ from Credit Card to Credit Card.
COUNTY SRL reserves the right to refuse unauthorized returns.
COUNTY SRL will NOT accept any items that have been worn, washed or altered for any reason.
COUNTY SRL reserves the right to INSPECT returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.
Refunds will be processed as soon as returned items have been checked and accepted. For orders paid by credit card, the refunded amount will be available within the next billing statement.
Processing time may vary depending on the credit card company.
Orders paid by bank transfer will be refunded to the original account, after sending by email the bank coordinates to the customer service.